I suggest you ...

Add Social Support functionality

Social is more than just a marketing channel, Social Support too is an important aspect and Oktopost needs to provide functionality (like SproutSocial) to allow us to:

- Integrate with Service Management systems e.g ZenDesk

- Inbox Management - ability to create 1 stream containing Linkedin Comments, Twitter Mentions/Direct Messages, Facebook Comments/Mentions and Google+ Comments/Mentions. Ability to Mark as "Done"

- Response Allocation/Routing and Prioritisation - Ability to allocate posts/responses to certain teams or members and rank priority/importance.

- Supervisor Visbility - Ability to view staff's activity

- Reporting - Speed of response, number of posts responded to

5 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Mark Terry shared this idea  ·   ·  Admin →

    2 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...
      • Steve Johnson commented  · 

        Yes! I was about to create a new post but this almost sums it up. Under Inbox Management, I want to see the ability to respond to Facebook and LinkedIn replies directly in the stream or inbox. And I don't mean just reply to your own post, but reply to someone's comment. This can't be an API issue if several other tools offer it. I can't recommend Oktopost to my agency clients if these basic Social Engagement and Support features aren't available.

      Feedback and Knowledge Base