Feedback
Send us your feedback, ideas or anything that’s on your mind.
46 results found
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Add Instagram Direct in Inbox
Currently, we can see only Instagram comments, it would be great if we can see and reply to direct messages on Instagram through click dimensions.
Thank you.
5 votes -
Facebook Page Feeds
Add Facebook feeds of the pages your company follows
5 votes -
Streams Timestamps
The timestamp on messages and tweets in the social streams are not itme specific (3 days ago, 11 hours ago etc.)
Because of how we track previous Tweets and log them in general, it'd be great to have accurate time stamps rather than general ones.5 votes -
Search for Twitter users in Oktopost
Create a way that users can search for specific Twitter users without having to set up a stream? E.g. if there’s some content you know a company has posted, you might want to navigate to their profile and then RT as it might be 24 hours old and visibility in a stream (without a ridiculously long scroll).
4 votes -
Enable responses to Facebook reviews
Please could you look into being able to respond to Facebook reviews (the stars) via Oktopost? This is a source of many support-related questions/issues that need to be responded to.
4 votes -
share facebook posts in oktopost
See Facebook feed within Oktopost in order to Share Facebook posts and receive analytics.
4 votes -
Add Twitter Search into all streams
There is no way to search Twitter for users, topics, trends, general content and hashtags.
This means I am always switching between Twitter (to search) and Oktopost to Tweet which is very unproductive particularly on mobile.
4 votes -
3 votes
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Add a Stream for Instagram tagged photos and Twitter tagged photos
Having a stream of photos you've been tagged in would be very helpful.
3 votes -
Way to track new followers ... and follow them back. Would be great to see this in Inbox or Streams.
Way to track new followers ... and follow them back. Would be great to see this in Inbox or Streams.
3 votes -
For Facebook Page Tag streams, add link to Business Suite to be able to comment as the business
Currently, the Facebook Page Tag stream links directly to the post, but from that link, only personal profiles can comment. Is it possible to create a link to the Meta Business Suite view of the post so that the FB Page can comment instead?
2 votes -
Applying UTMs to Streams comments
Zehava at Adaptive Shield wants to add the link for a post in the comments to increase engagements (other clients do this too). However, if she chooses to do this via Streams in Oktopost, the link won't apply the UTMs and she would still like to benefit from the automatic UTM application in Oktopost.
2 votes -
Hide/delete posts and comments
As well as the ability to like/comment/reply to posts on the native network, I would like the ability to hide/delete (i.e. Facebook) comments on our posts from within Oktopost Inbox. This makes it very quick and easy for moderation when there is abuse or troll action.
2 votes -
Customize Inbox Notifications
Allow users to customize which engagements from the inbox they receive email notifications for. For example, only DM's.
2 votes -
Add an option to limit a Team's access to profiles for publishing but not the inbox
If a User is assigned an Inbox conversation for a Social Profile that they do not have access to, there should be an option to bypass the Team's restriction of that Social Profile for that conversation.
2 votes -
Update notifications on social media when social conversations are viewed in Oktopost
Mentions that are viewed and acted on in the platform should reflect on the individual social media sites. I still have to go on the sites to clear notifications.
2 votes -
Refresh inbox
It would be great to have a 'refresh' button on the Inbox.
1 vote -
Keyword/Tag Lists
The ability to create lists within the greater settings of one's Oktopost account will allow for easier methods of filtration and search. From a Social Listening perspective, it will ensure consistency across all users as well as ease of use when there are numerous ways to say and/or spell keywords associated with a query. From a tagging/analytics perspective, the ability to create lists or select tags from a pick list of all that already exists will make it easier for users to group together tags in bulk.
1 vote -
make clickable/interactable tweets in social listening board
It would feel a lot more complete to have the ability to interact and comment back on tweets shown in social listening. For example, if someone posts about Oktopost in a positive way, we'd be able to go in and thank them for their comments, retweet them, quote retweet them, etc. That would be really useful.
At minimum, we should make them clickable so that when clicking them, we can go directly to the tweet in question on Twitter.
1 vote -
Filter Profiles from the Social Inbox
The ability to filter out profiles that are connected to Oktopost from the Social Inbox would assist in ensuring the monitoring of comments, mentioned, and direct messages external profiles/pages.
1 vote