Feedback
Send us your feedback, ideas or anything that’s on your mind.
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new posts floating button
New post button to be floating in the page, so when you are looking at the week posts and you are down scolling at 10/11 pm and creating new posts you dont have to get back up to click on the create new post button on and on again.
1 voteNot exactly what was asked but this should functionally serve the same purpose:
You can now start a new post, minimize the Post Console window, scroll down, bring back up the Post Console and create a post.
You can also set it to not close the Post Console window with a checkmark in the Share Now/Queue/Schedule button menu, allowing you to minimize and continue making new posts from the bottom of the calendar screen. I’ve attached a screenshot of how this looks.
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Send emails to approvers when content is ready to review
Notify approvers when social posts have been drafted to be scheduled. Similarly, notify schedulers when a post has been discarded or needs more revisions.
4 votesWith our new Workflows function, you can set up notifications for all of these. Check your settings for these by clicking your profile icon in the top right, and then clicking “Notifications”.
See here for information on how the new Workflows can help your approval process: https://community.oktopost.com/knowledgebase/articles/1895566
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Campaign Default settings - New messages default to choice of approved or unapproved
In the campaigns, allow for setting that let you change your default settings for each campaign, or all campaigns. Including default all new posts to approved or unapproved when created. Currently it defaults to approved, then i have to manually change it to unapproved for review.
Changing the account privileges to contributor handicaps the specific account, and is a nuke option for something that could be fixed at the campaign level if there were an option to change your default campaign settings.1 voteYour best bet to force approvals on a per-User basis is to set up a Custom User Role. With this feature, you can allow Users any set of permissions, while preventing them from being able to approve their own posts.
If it’s more of a convenience thing where you would rather it toggle the default one way or another, our new Workflows update sets your last “post” option as toggled, so if you want to make several approval posts, after setting the first one to “Send to Approval” the next posts you create will also show “Send to Approval” as the default action rather than “Share now/Schedule”.
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Approval Filters
It would be great to sort and filter posts pending approval by date/tags.
1 voteThe Approval Workflow process has been updated, and while there isn’t a tag system for sorting, there’s much more customizability for approvers and contributors and which posts they will see or not see to approve based on how your workflow is set up.
Check it out at https://community.oktopost.com/knowledgebase/articles/1895566
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Approve Social Advocacy Board Posts
Allow Contributor Roles to compose and draft posts for the Board and the Admin Roles to approve them.
2 votesContributors can now compose and draft posts to be sent to approval for the Advocacy Board with our Workflows update. See here for more information on setting up Workflows:
https://community.oktopost.com/knowledgebase/articles/1895566
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Move the All Topics dropdown closer to the All Networks dropdown
The All Topics drop down is far to the right of the All Networks drop down. Some users might not notice the All Topics filter, which we think is an important feature/drop down to notice. Can they be located closer together at the top left of the screen?
1 voteI believe this was resolved during the UI overhaul, as I couldn’t find where this is happening. If this is still an issue, let me know where this is displayed, and I will reopen this.
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I would like to click the drop down and copy to a board without having to copy and paste it manually
Copy to Advocacy Boards without Scheduling
1 voteThis is done by clicking the Copy to Board icon either from the Post console or by opening a Campaign Message.
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"Approve" button in editing/post console
When editing “unapproved” messages it would be great to have an “approve” button. That way you can approve and schedule a message at the same time and need fewer clicks.
2 votesYou can do this by scheduling a post time (even if not the final post time, perhaps a placeholder day/time at the end of the week/month for this purpose), sending it to approval, and then the approver can edit the date/time if needed and approve the post to go out. This will create the message for future posts in the selected campaign, while allowing for faster Approve and Post times.
See here for how approvals have changed with our new Workflow update: https://community.oktopost.com/knowledgebase/articles/1895566
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Add Social Support functionality
Social is more than just a marketing channel, Social Support too is an important aspect and Oktopost needs to provide functionality (like SproutSocial) to allow us to:
- Integrate with Service Management systems e.g ZenDesk
- Inbox Management - ability to create 1 stream containing Linkedin Comments, Twitter Mentions/Direct Messages, Facebook Comments/Mentions and Google+ Comments/Mentions. Ability to Mark as "Done"
- Response Allocation/Routing and Prioritisation - Ability to allocate posts/responses to certain teams or members and rank priority/importance.
- Supervisor Visbility - Ability to view staff's activity
- Reporting - Speed of response, number of posts responded to
5 votesWe’re happy to announce that Oktopost now has a Social Support functionality!
Integration, Inbox Management, Assigning, Escalation and Reporting are now available from the platform.
You can learn more here:
https://www.oktopost.com/product/social-customer-care -
Set the default view for the Advocacy board - By filtering topics
It would be great if we can set the default view for the Advocacy board main home page by filtering the "topics".
We started to use the new "topics" feature in order to translate each post to different languages and the problem is that when each board user opens the board they see all the message assets there.
Therefore, it would be very helpful if we can set the English language posts as default and if someone wants to see only a certain language they can filter by topics.
Thanks.
1 voteThis can be done by each Advocacy Board user by going to the My Profile cog on the left side of the screen, clicking “My Topics” and selecting only the topics they want to see.
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Multiple integrations
Managing multiple brands, with multiple Google Analytics, Marketing Automation accounts.
The only option for us is to use an Agency Account and purchase a separate Oktopost Business accounts for each brand - at (currently) double the cost this is unworkable.
2 options:
1. Change commercials, so that like you buy a total number of profiles (eg 50) and users (eg 10) and have the ability to split these into separate accounts eg 25 profiles and 5 users for Brand A and 25 profiles and 5 users for Brand B.
2. Change how the integration works, the way I see the…
1 voteOktopost has a feature called Integration Assets which allows splitting up Social Profiles and Advocacy Boards to work with Specific Integration instances. See our Knowledge Base article here for more information: https://community.oktopost.com/knowledgebase/articles/1182112-setting-up-integration-assets
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Safari Plugin
Add a browser plugin for Safari
1 voteWhile it’s not a plugin for Safari, the Bookmarklet option works like the Firefox and Chrome extensions do. See this article for information on setting it up, and let us know if you have any questions.
https://community.oktopost.com/knowledgebase/articles/815430-how-to-install-the-browser-add-ons
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In the social inbox, display the commenters' name without having to hover over it.
It would save a lot of time and hassle.
10 votes -
Instagram adoption
A global platform with performing growth, adoption rates and interactivity. Is this on your radar yet?
http://techcrunch.com/2014/01/21/instagram-is-the-fastest-growing-social-site-globally-mobile-devices-rule-over-pcs-for-social-access/61 votesHi All,
Instagram publishing is here! In order to connect your Instagram profile, just make sure it’s a business profile. Read the full article here:
https://www.oktopost.com/product/instagram-publishing-is-here/Best,
Shanie — OktoTeam -
Move a post to a different campaign anytime
Move a post to a different campaign anytime (even after posting)
68 votesThis option is now available with the new post console. Here’s a full list of features included in the release: http://www.oktopost.com/product/post-console
Please feel free to reach out with any questions or feedback.
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