Feedback
Send us your feedback, ideas or anything that’s on your mind.
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"Approve" button in editing/post console
When editing “unapproved” messages it would be great to have an “approve” button. That way you can approve and schedule a message at the same time and need fewer clicks.
2 votesYou can do this by scheduling a post time (even if not the final post time, perhaps a placeholder day/time at the end of the week/month for this purpose), sending it to approval, and then the approver can edit the date/time if needed and approve the post to go out. This will create the message for future posts in the selected campaign, while allowing for faster Approve and Post times.
See here for how approvals have changed with our new Workflow update: https://community.oktopost.com/knowledgebase/articles/1895566
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Add Social Support functionality
Social is more than just a marketing channel, Social Support too is an important aspect and Oktopost needs to provide functionality (like SproutSocial) to allow us to:
Integrate with Service Management systems e.g ZenDesk
Inbox Management - ability to create 1 stream containing Linkedin Comments, Twitter Mentions/Direct Messages, Facebook Comments/Mentions and Google+ Comments/Mentions. Ability to Mark as "Done"
Response Allocation/Routing and Prioritisation - Ability to allocate posts/responses to certain teams or members and rank priority/importance.
Supervisor Visbility - Ability to view staff's activity
Reporting - Speed of response, number of posts responded to
5 votesWe’re happy to announce that Oktopost now has a Social Support functionality!
Integration, Inbox Management, Assigning, Escalation and Reporting are now available from the platform.
You can learn more here:
https://www.oktopost.com/product/social-customer-care -
Be a member on multiple social boards
Have Board members be members of more than one board (e.g. product specific board and the corporate PRs/Awards board)!
16 votesIf multiple boards are set up, a User can be assigned to each of them. They can switch between the boards using the “Switch Board” option in the Settings screen.
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Set the default view for the Advocacy board - By filtering topics
It would be great if we can set the default view for the Advocacy board main home page by filtering the "topics".
We started to use the new "topics" feature in order to translate each post to different languages and the problem is that when each board user opens the board they see all the message assets there.
Therefore, it would be very helpful if we can set the English language posts as default and if someone wants to see only a certain language they can filter by topics.
Thanks.
1 voteThis can be done by each Advocacy Board user by going to the My Profile cog on the left side of the screen, clicking “My Topics” and selecting only the topics they want to see.
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Trigger alerts for campaigns on priority for immediate sharing for the board
Give an option to schedule alerts for specific priority campaigns instead of waiting for entire day's collation
8 votesThis can be done with the “Mark as Important” option on Board Messages.
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Multiple integrations
Managing multiple brands, with multiple Google Analytics, Marketing Automation accounts.
The only option for us is to use an Agency Account and purchase a separate Oktopost Business accounts for each brand - at (currently) double the cost this is unworkable.
2 options:
Change commercials, so that like you buy a total number of profiles (eg 50) and users (eg 10) and have the ability to split these into separate accounts eg 25 profiles and 5 users for Brand A and 25 profiles and 5 users for Brand B.
Change how the integration works, the way I see the Oktopost piece…
1 voteOktopost has a feature called Integration Assets which allows splitting up Social Profiles and Advocacy Boards to work with Specific Integration instances. See our Knowledge Base article here for more information: https://community.oktopost.com/knowledgebase/articles/1182112-setting-up-integration-assets
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Safari Plugin
Add a browser plugin for Safari
1 voteWhile it’s not a plugin for Safari, the Bookmarklet option works like the Firefox and Chrome extensions do. See this article for information on setting it up, and let us know if you have any questions.
https://community.oktopost.com/knowledgebase/articles/815430-how-to-install-the-browser-add-ons
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In the social inbox, display the commenters' name without having to hover over it.
It would save a lot of time and hassle.
10 votes -
Instagram adoption
A global platform with performing growth, adoption rates and interactivity. Is this on your radar yet?
http://techcrunch.com/2014/01/21/instagram-is-the-fastest-growing-social-site-globally-mobile-devices-rule-over-pcs-for-social-access/61 votesHi All,
Instagram publishing is here! In order to connect your Instagram profile, just make sure it’s a business profile. Read the full article here:
https://www.oktopost.com/product/instagram-publishing-is-here/Best,
Shanie — OktoTeam -
Move a post to a different campaign anytime
Move a post to a different campaign anytime (even after posting)
68 votesThis option is now available with the new post console. Here’s a full list of features included in the release: http://www.oktopost.com/product/post-console
Please feel free to reach out with any questions or feedback.
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Post Photos
making it more easy to include photos in the post
18 votesPhoto uploads are available for Facebook, Linkedin, Twitter, and Instagram.
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Add posts taken from web plug-in to message assets
Use the Chrome plug-in to create a post from an article and then add that post to message assets instead of scheduling it
14 votes
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