Feedback
Send us your feedback, ideas or anything that’s on your mind.
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Add some type of bulk EDIT capability
Some type of BULK EDIT capability should be considered. Either through a clever UI, or a basic EXPORT/IMPORT process to allow bulk changes to be made in Excel. Current dowload/upload doesn't do this. Example: I would like to EXPORT all 1000 posts in our queue and then use excel to change every occurance of "RED" to "BLUE" and then re-IMPORT the complete spreadsheet, overriding what is there already.
20 votes -
Add a partial crisis mode that lets you select certain social profiles to lock down
If there's an issue only needed to react to in one country it wouldn't be necessarily needed to put in the draft status all scheduled posts.
2 votes -
Label browser tab titles according to section of Oktopost
I'd like each section of Oktopost to have it's page name shown in my browser tabs, so I don't have 3-4 tabs with "Oktopost" / "Oktopost" / "Oktopost"
i.e.
Tab titles: "Oktopost - Inbox" / "Oktopost - Social BI" etc1 vote -
Ability to create filters/tabs for all users
As an admin and moving from another platform, it’d make our setup for 25 users (or any onboarding in future) much easier if I can preset the filters/tabs and who can view them (inbox/streams) i.e. based off team or role certain default tabs appear in their Inbox view when logging in.
1 vote -
Ability to assign conversations to a team, for the next available person to pickup
In the Inbox, it would be great to assign conversations to a team or team tag/filter/queue so the next available person from that team can pick it up. We have two main teams who deal with different types of queries, and if something comes at the end of day or unusual time, it could be allocated to a team for the next to login to pick it up.
1 vote -
Allow notes to be added prior to a post going live
Currently you are only able to add notes once you've either sent a post for approval, or after the fact when it's been approved. When you are working on a draft post (or several) and are waiting for additional information, (pictures, content, etc.) it would be nice to be able to add a note as you're working to be able to reference. I often look at my calendar and wonder why something is in draft and have to make manual notes. If this is added, you'll have all of the applicable notes right there and available. This would also help…
2 votes -
Include the ability to change the font as the 'i' looks like a solid line
Extremely minor but something that bugs me is the 'i' looks connected at 100% zoom on the platform and it can be difficult to tell it apart from the capital 'I' or the lowercase 'l'. If we could have the option to change the font used, that would be great or open to other solutions.
1 vote -
Add Region to Calendar Holiday
Add the region associated with the calendar holiday when you hover over the button in calendar view.
1 vote -
Ability to post carousel image posts to Facebook
Could we please look into implementing the ability to post carousel images on posts to Facebook?
6 votes -
Module for Asset Creation
It would be great to enhance Oktopost with a module that allows users to build out their assets with different "content blocks." For example, being able to select an image and then another image, such as your company logo and overlay the logo onto the image. Currently, this has to be done through Canva or Photoshop, but to have that capability in the same system would be a game changer.
1 vote -
Identify non-matching profile data
In the new Profile Match function, it recommends someone in my Eloqua integration that it believes matches the social profile. However, if the profile does not match, it only gives me an option to create a new lead using an email address that I procure from somewhere else.
You should also have an option where I can select "No Match" because right now it tells me there is an 86% chance that User A matches Eloqua Record A; but if i can confirm that they do NOT actually match, then it should feed back into your algorithm to improve future…
1 vote -
Implement "Masquerade As..."
We frequently get users who, for whatever reason, are having issues. For example, right now one of my VPs is complaining that he can't see any posts to advocate. The screenshot that he provided shows that's the case, but I have no way to troubleshoot this, because I'm an admin and when I look at the board there's plenty of content.
On several of the other platforms we use, the ability to "masquerade" as another user is available to admins. This allows an admin to interact with the system as if they are credentialed as another user, rather than themselves.…
1 vote -
Add knowledge base links within the platform relevant to the screens you're viewing
For example, if you're adding an Integration, include a link to the article about setting up the Integration.
2 votes -
Sort leads by social engagement
Sort leads by their engagement
1 vote -
Campaign Hierarchy
Allow campaign hierarchy in which the analytics of child campaigns "roll up" into the parent campaign.
1 vote -
Better Picture Editor
Better image editor. I'd like to be able to post pictures to Instagram and Facebook without having to use another app to edit them before hand.
1 vote
Lee Bermanis
responded
You can now crop images to the relevant social network’s recommended aspect ratio(s). Images that are too large are also now automatically resized.
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Targeting with your mobile app
Now there is no possibility to set the targeting for the countries on your mobile app. This would be very helpfull!
1 vote -
Custom Fields on User Records
It would be great if you could make custom fields available on user/advocate records so that we would easily keep track of regions, sectors, countries, departments, etc.
1 vote -
Social Ads
The ability to build paid social ads in Oktopost
16 votes -
Social Advocacy App for End Users (Windows)
The iOS and Android Social Advocacy App are very good, as a Microsoft Partner I need to ask for a Windows Store app!
10 votes
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