Customer Feedback & Ideas for Oktopost

We love your feedback and look forward to hearing from you. Our helpdesk includes a number of articles to get you started, and our feedback forums are a great place to post your ideas and vote up others. Please share your stories to help us build a product that best fits your needs.

Knowledge Base

  1. Set Up Oktopost Social Media Management 

    1. Connecting Social Profiles Pages and Groups
    2. How to Schedule Posts
    3. How to use the Autoposter
    4. Setting Up Conversion Tracking and Lead Capture
    5. Setting Up Streams
  2. Social Employee Advocacy 

    1. Creating Advocacy Boards
    2. Inviting Advocates
    3. Accessing the Board
    4. Managing Advocacy Messages
    5. The Leaderboard
  3. Using Oktopost  

    1. Twitter Search Stream
    2. Content Discovery
    3. Importing Message Assets
    4. Message Assets
    5. Setting Up an Approval Process for Posts
  4. Integrations 

    1. How to Set Up The Marketo Integration
    2. How to Set up Social Insights for Salesforce
    3. Salesforce Insights Data and Reports
    4. How to Set up Data Sync for Salesforce
    5. How to Set Up The Social Advocacy Package For Salesforce
  5. Account and Profile Settings 

    1. Setting up Roles and Permissions
    2. Setting up a Password Policy
    3. Session Settings
    4. Email Notifications
    5. Setting up Teams
  6. Data and Privacy 

    1. Oktopost and GDPR
    2. Data Retention Plan
    3. Sub-processor List
    4. Security and Customer Data Protection
    5. Cookies Policy
  7. Troubleshooting 

    1. Understanding and Handling Posting Errors
    2. Why Aren't Images Being Displayed in Posts?
    3. Why Aren't Links Automatically Shortened?
    4. Why Do I Need to Reconnect My Profile?
    5. Click Discrepancies Between Oktopost and Other Platforms
  8. REST API 

    1. API Overview
    2. Campaigns
    3. Boards
    4. Advocates
    5. Clicks & Conversions
  9. All articles 

    1. Understanding and Handling Posting Errors
    2. Connecting Social Profiles Pages and Groups
    3. Setting up Roles and Permissions
    4. Twitter Search Stream
    5. API Overview
    126 articles 

Feedback and Knowledge Base