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  1. Responding from Other Profiles

    As some Oktopost users have many profiles connected (all of which serve different purposes), it would be nice to be able to respond in the Streams/Social Inbox modules from profiles other than that for which the comment, mention, or direct message came from. This will ensure that the customer's audience knows where to direct their comments, mentions, or direct messages in the future.

    1 vote

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  2. View Facebook ad comments in Inbox

    I'd like to receive comments on our Facebook ads in the Inbox, much like organic post comments and messages. Currently we need to go to FB Business Manager to see these.

    1 vote

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option for closed conversations to reopen as 'unassigned' when customer replies

    We have a number of agents across 2 teams and multiple shifts, so service conversations often get handed from one person to another for a timely response. It would be great to have the option to have a conversation reopen as 'unassigned' when a customer replies. If an agent closes a conversation near the end of a shift and the customer replies, since it could be hours or days until the agent sees it again.
    It would be nice to have the option to enable this feature just for an account, so as to not affect all current users who…

    1 vote

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hide/delete posts and comments

    As well as the ability to like/comment/reply to posts on the native network, I would like the ability to hide/delete (i.e. Facebook) comments on our posts from within Oktopost Inbox. This makes it very quick and easy for moderation when there is abuse or troll action.

    1 vote

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add an option to limit a Team's access to profiles for publishing but not the inbox

    If a User is assigned an Inbox conversation for a Social Profile that they do not have access to, there should be an option to bypass the Team's restriction of that Social Profile for that conversation.

    2 votes

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  6. Filter inbox conversations by the post author

    We'd like to see inbox conversations on posts that were created by specific user(s). That way, the user who created the content can also reply to conversations.

    1 vote

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Instagram Direct in Inbox

    Currently, we can see only Instagram comments, it would be great if we can see and reply to direct messages on Instagram through click dimensions.

    Thank you.

    2 votes

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  8. Track Page Posts as Social Inbox item

    If a follower posts on a Facebook Business Page's wall, it should appear in the Social Inbox.

    1 vote

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a Stream for Instagram tagged photos and Twitter tagged photos

    Having a stream of photos you've been tagged in would be very helpful.

    3 votes

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  10. Allow email alerts for social listening

    Would like to setup custom alerts and / or digests. In particular, if our mentions/comments/traffic/conversions spiked by a certain threshold (e.g. 50% increase) so that we know to jump in and take a look at what's happening. It would also be great to setup email alerts by users (influencers, celebrities, politicians) so that, if someone decided to start mentioning your brand (positively or negatively) that you could get on top of that as quickly as possible.

    13 votes

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tagging to be able to sort and organize messages and posts

    Be able to tag messages and comments and search for them in the Streams section.

    8 votes

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    2 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  12. Facebook Page Feeds

    Add Facebook feeds of the pages your company follows

    5 votes

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  13. Search for Twitter users in Oktopost

    Create a way that users can search for specific Twitter users without having to set up a stream? E.g. if there’s some content you know a company has posted, you might want to navigate to their profile and then RT as it might be 24 hours old and visibility in a stream (without a ridiculously long scroll).

    4 votes

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  14. Enable responses to Facebook reviews

    Please could you look into being able to respond to Facebook reviews (the stars) via Oktopost? This is a source of many support-related questions/issues that need to be responded to.

    4 votes

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  15. share facebook posts in oktopost

    See Facebook feed within Oktopost in order to Share Facebook posts and receive analytics.

    4 votes

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  16. In Stream Analytics

    You guys really need to add analytics (likes, shares, retweets, clicks, conversions) in the stream section. Just a little hover over would be nice...I can do this in Hootsuite, why not Oktopost?

    9 votes

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  17. Provide instant notification to reply to someone engaging with a posted item.

    When you schedule posts in Oktopost, the idea is that people will see and engage with that brand. If someone is commenting to a LinkedIn or Facebook or G+ post / thread or just tweeting back either via a public reply or DM, the account holder may want to be ready to have a conversation with the people who are responding.

    It would be very useful if the Oktopost platform would notify an account holder or account holders who posted or are managing campaigns immediately so they can have that conversation that is supposed to take place on social media,…

    18 votes

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  18. More Comprehensive LinkedIn and Facebook Stream Options

    Better LinkedIn and Facebook streams. Ability to see messages and comments in streams for Facebook and LinkedIn.

    21 votes

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    1 comment  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  19. Share settings with other users

    It would be nice if we could share stream and content settings with fellow users in Oktopost. If we want to set up our accounts similarly and follow the same keywords, people, etc, that would be a convenient feature.

    7 votes

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    0 comments  ·  Social Listening  ·  Flag idea as inappropriate…  ·  Admin →
  20. Facebook following stream

    Add a stream option for pages that you follow (as a page)

    15 votes

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