I suggest you ...

Add Social Support functionality

Social is more than just a marketing channel, Social Support too is an important aspect and Oktopost needs to provide functionality (like SproutSocial) to allow us to:

- Integrate with Service Management systems e.g ZenDesk

- Inbox Management - ability to create 1 stream containing Linkedin Comments, Twitter Mentions/Direct Messages, Facebook Comments/Mentions and Google+ Comments/Mentions. Ability to Mark as "Done"

- Response Allocation/Routing and Prioritisation - Ability to allocate posts/responses to certain teams or members and rank priority/importance.

- Supervisor Visbility - Ability to view staff's activity

- Reporting - Speed of response, number of posts responded to

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Mark Terry shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

3 comments

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  • Natasha commented  ·   ·  Flag as inappropriate

    Is this available in current accounts or we need to contact someone about this? Looking to integrate with Livechat is this possible?

  • Steve Johnson commented  ·   ·  Flag as inappropriate

    Yes! I was about to create a new post but this almost sums it up. Under Inbox Management, I want to see the ability to respond to Facebook and LinkedIn replies directly in the stream or inbox. And I don't mean just reply to your own post, but reply to someone's comment. This can't be an API issue if several other tools offer it. I can't recommend Oktopost to my agency clients if these basic Social Engagement and Support features aren't available.

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