Feedback
Send us your feedback, ideas or anything that’s on your mind.
371 results found
-
Social Scheduling
It would be nice if we could select multiple profiles when scheduling content instead of having to duplicate it each time.
2 votes -
Add bulk re-invite button for advocates
Add a button that automatically resends an invite to any advocate who has not signed in yet.
2 votes -
Additional Information for Report Exports
It would be great to include the post URL in post reports, to provide direct access to the post. Please include this in all report types.
For PDF and PPTX report types, I would like to include post media (image, video Thumbnail) in the report.
2 votes -
Notifications when Inbox experiences surges (i.e. pending crisis)
I'd like to receive a notification when the Inbox is experiencing a pre-defined surge in incoming messages etc i.e. 10/20/50 within 10/20/30 minutes - for us in Marketing this often the first sign of an outage/crisis before our IT have sent notifications.
2 votes -
2 votes
-
Allow localised timezone in Social BI reporting
Rather than put a description/disclaimer around social BI being in UTC, can the reports please be in the local/account timezone. Some reports aren't affected, but for example, in Australia we are around 10 hours ahead, so day of week and hour of day are way off. This is not in an easily calculatable way when working out the best time of day to post, for example.
2 votes -
Hide/delete posts and comments
As well as the ability to like/comment/reply to posts on the native network, I would like the ability to hide/delete (i.e. Facebook) comments on our posts from within Oktopost Inbox. This makes it very quick and easy for moderation when there is abuse or troll action.
2 votes -
Ability to create filters/tabs for all users
As an admin and moving from another platform, it’d make our setup for 25 users (or any onboarding in future) much easier if I can preset the filters/tabs and who can view them (inbox/streams) i.e. based off team or role certain default tabs appear in their Inbox view when logging in.
2 votes -
Sorting by Tags
SocialBI dashboards can already filter by campaigns but it'd be great if we could also sort by Tag. That way we could slice and dice metrics by either the campaign view or tag view.
2 votes -
AI Message Generator More Prominent
Make the button for the message generator more prominent and easy to find. Add an explanation of what it does/how it will work.
2 votes -
Add a partial crisis mode that lets you select certain social profiles to lock down
If there's an issue only needed to react to in one country it wouldn't be necessarily needed to put in the draft status all scheduled posts.
2 votes -
Include the ability to change the font as the 'i' looks like a solid line
Extremely minor but something that bugs me is the 'i' looks connected at 100% zoom on the platform and it can be difficult to tell it apart from the capital 'I' or the lowercase 'l'. If we could have the option to change the font used, that would be great or open to other solutions.
2 votes -
Customize Inbox Notifications
Allow users to customize which engagements from the inbox they receive email notifications for. For example, only DM's.
2 votes -
2 votes
-
Add an option to limit a Team's access to profiles for publishing but not the inbox
If a User is assigned an Inbox conversation for a Social Profile that they do not have access to, there should be an option to bypass the Team's restriction of that Social Profile for that conversation.
2 votes -
Manage advocacy posts within a campaign
Currently, advocacy posts within a campaign have to be managed within the advocacy section.
2 votes -
2 votes
-
2 votes
-
Tool Tip: Indicating Social BI Exports are in UTC
Many users, by default, assume that scheduled exports are designated for the timezone set under My Profile
2 votes -
Retain campaign colors in social BI reports view.
When building reports in social BI it would be helpful when we're comparing month over month to be able to view the campaigns in their already designated colors (the ones assigned to them in the campaign settings).
2 votes